Use Case

Call Center Automation

Replace repetitive call center workloads with AI. Soara handles inbound queues and outbound campaigns at scale — cutting costs while improving response times.

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70%
Queries handled by AI
50+
Parallel calls
24/7
Operations coverage
< 1s
Response time

How it works

Up and running in minutes

  1. 1

    Map your call flows

    Define inbound IVR flows and outbound campaign scripts — Soara follows them naturally.

  2. 2

    Set escalation rules

    Configure when and how to escalate to a human agent based on intent or keywords.

  3. 3

    Scale without limits

    Soara handles 50+ simultaneous calls with no queue, no wait, and no extra staffing.

Features

Enterprise call centre, AI-powered

Parallel call handling.
Handle dozens of simultaneous inbound and outbound calls without queuing.
IVR replacement.
Replace clunky phone menus with a natural AI that understands intent.
Human escalation.
Instantly transfer complex or sensitive calls to your live agents.
Outbound campaigns.
Run follow-up, reminder, and sales campaigns at scale automatically.
Transcripts & analytics.
Every call is logged with a transcript, outcome, and performance metrics.
CRM integration.
Sync call outcomes to HubSpot, Salesforce, Zoho, and 300+ other tools.

Ready to deploy Call Center Automation?

Book a 30-minute demo and see it live for your business.

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